![]() ![]() We wanted to thank you again for letting us be part of your vacation experience, and hope that you’ll come back and stay with us again. ![]() Any feedback you have is greatly appreciated. ![]() I put the link at the bottom of this email so it’s easy to get to. How was your stay with us? It would help us out a lot if you left a review. We hope you had a great time at and hope that you make it home safely. Here’s an example of what your post-stay email template could look like However, revisit it at least quarterly to make sure your URLs aren’t broken and it still matches your brand’s communication style. This type of email is very upfront and transactional so you won’t have to update it regularly. This email doesn’t have to be as long and should leave room for some personal touches. Reviews are critical for vacation rental owners, and it’s important to ask for the review while the guest is still in vacation mode. There should be at least one email sent after they check out to thank them for their business and asking for a review. Important information: Ĭheck out our local guide for personalized recommendations on the best places to eat, visit, and explore.Įmail communication should not end once the guest has checked in. This email has everything you need for a seamless check-in process on (check-in date). Your trip is only a few days away and we hope you’re as excited as we are. Subject : Your upcoming stay at is confirmed – Confirmation # Here’s an example of what your pre-stay email template could look like The name/address of the property they are staying in.Having all of the important information in an email template ensures you don’t forget any important pre-stay information. This email will be the one they rely on during check-in, and most guests appreciate having it a few days early so they can look it over before they arrive. Many vacation rental owners wait to send pre-stay information (like the address and the door code) until after the final balance has been paid. If you need to make any changes or have any questions, please call me at or email at. We will be sending you another email with other pre-stay information. ![]() Remember, check-in is at 4 pm on the date of your arrival and check-out is at 10 am on departure day. We’ve received your down payment of and the final balance of is due on. This is confirmation for your reservation at for the dates of. Subject : Your booking at is confirmed – Confirmation # Here’s an example of what your reservation or booking confirmation email template could look like You could even include promotions to add-ons or offers from partners to boost your incremental revenue opportunities. Once you’ve got a working template ready to go, remember to update it every few weeks to include other items of interest for your guests. Your contact info and/or the best way to reach you.Any additional amenities they’ve added on to their reservation.Specific details about the home (bedrooms, amenities, etc.).The name/address of the property they’re staying in.Rules about check-in and check-out time.This email template should always include: This document must have all the information and guest needs for their records to confirm the reservation. It’s also probably one of the templates that you’ll use most often. The reservation and booking confirmation email template may be one of the most important templates that you use. Here are a few of the most common reasons you’ll be emailing a guest, and how you can use templates to say exactly what you want to say: Reservation and booking confirmation email template When you can, customize emails for the guest, even if it’s just by using their name or referencing something that you talked about in a phone conversation.įor information that you send out to every guest, such as payment reminders or booking confirmations, an email template can be very helpful. One of the main reasons people book vacation rentals is for personal connections. Guests can tell when they’re receiving an automated response, and too many of these can make them feel like they are just a reservation number instead of a valued guest that you care about.Īvoid using email templates for every correspondence between you and a guest. However, the one thing vacation rental owners should be careful about when using templates is overusing them. This ensures you don’t miss any important information and you save a lot of time. Instead of rewriting the same information over and over again, a template can be created one time so that you can just input the guest’s specific information and send it out. These can be things like payment reminders, booking confirmations, and cancellation requests. Tools to Automate Your Guest Communication When to use email templatesĮmail templates are typically used when you have to send out the same kind of information to every guest. ![]()
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